By scheduling service with Peak Flame, LLC ("Peak Flame"), the customer agrees to the following Terms and Conditions, subject to applicable law.

Scope of Services

Peak Flame provides gas fireplace inspection, maintenance, diagnostics, repairs, cleaning, and related services for existing gas fireplace systems. Peak Flame does not perform structural modifications, chimney repairs, gas line installations requiring permits, electrical work, masonry work, or manufacturer warranty work unless specifically agreed to in writing and performed with any required licensing or authorization.

Installation work requiring licensed subcontractors may be performed by independent third-party contractors. Responsibilities for third-party work, including scheduling, workmanship, insurance, and warranties, will be established in the applicable written agreement.

No Guarantee of Repair

While Peak Flame makes every reasonable effort to diagnose and repair fireplace systems, no guarantee is made that any particular repair will restore the unit to full operation.

Many fireplaces contain discontinued, obsolete, unavailable, or manufacturer-specific components. In some cases, replacement parts may not be available, and complete replacement of the appliance may be recommended.

Diagnostic fees, service fees, labor charges, and trip charges are non-refundable for services already performed, regardless of whether a repair is completed or successful, except as required by applicable law.

Access to Equipment

The customer shall provide safe, unobstructed access to the fireplace, controls, venting system, electrical outlets, and related components.

Customers are responsible for:

• Removing fragile items from the work area.
• Securing pets.
• Providing a safe work environment.
• Providing legal and accessible parking for service vehicles.

If access is restricted or unsafe, Peak Flame may suspend or terminate service and charge applicable trip, diagnostic, or rescheduling fees.

Existing Conditions and Hidden Defects

Gas fireplaces often contain concealed conditions that may not be visible until service begins. Peak Flame is not responsible for pre-existing defects, hidden damage, corrosion, deterioration, improper installation, code violations, water intrusion, venting defects, rodent damage, or manufacturer defects unrelated to its workmanship.

The customer acknowledges that disassembly of aging equipment may reveal previously unknown defects requiring additional repairs.

Safety Recommendations

Peak Flame reserves the right to recommend that a fireplace remain shut down when an unsafe operating condition is identified.

If an unsafe condition is discovered, Peak Flame may recommend that the appliance remain out of operation until repairs or replacement are completed.

Peak Flame is not responsible for damages resulting from a customer's decision to disregard communicated safety warnings, except to the extent liability results from Peak Flame's own negligence or cannot legally be excluded.

Customer-Supplied Parts

Peak Flame does not provide a product warranty on customer-supplied parts.

Labor performed to install customer-supplied parts is billed at standard rates. Peak Flame does not guarantee the compatibility, quality, performance, or longevity of customer-supplied components.

Additional labor required due to defective or incorrect customer-supplied parts shall be billed separately. Peak Flame's workmanship warranty remains applicable to its own installation work.

Estimates

All estimates are based upon conditions visible at the time of inspection.

Additional labor, materials, repairs, or services required due to concealed conditions, additional defects, or unforeseen circumstances may result in additional charges. Customer approval will be obtained before additional chargeable work is performed.

No estimate shall be considered a fixed-price contract unless expressly stated in writing.

Warranty

Parts supplied and installed by Peak Flame are covered by a one (1) year limited warranty against defects in materials. This warranty covers replacement parts only. Return-trip charges, diagnostic fees, and labor required to remove or install replacement parts are billed separately.

Labor performed by Peak Flame is covered by a thirty (30) day workmanship warranty. If an issue is determined to have resulted directly from Peak Flame's workmanship, Peak Flame will correct the issue at no additional charge, including the return visit.

Warranty coverage excludes:

• Normal wear and tear.
• Improper operation.
• Lack of maintenance.
• Power surges.
• Water damage.
• Animal or insect intrusion.
• Customer abuse or misuse.
• Unauthorized repairs or modifications.
• Pre-existing conditions unrelated to the original repair.

Peak Flame reserves the right to inspect any claimed warranty issue before determining coverage.

Warranty coverage is limited to the original covered work or replacement part, subject to applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Peak Flame shall not be responsible for damages arising from pre-existing defects, unrelated equipment failures, improper operation, unauthorized modifications, or conditions outside its reasonable control.

Any limitation of liability shall apply only to the extent permitted by Virginia law and shall not exclude liability that cannot legally be limited or waived.

Payment Terms

Payment is due immediately upon completion of service unless otherwise agreed in writing.

A credit-card processing surcharge of up to 3% applies where permitted by law and card-network rules. The surcharge will be disclosed before payment. No surcharge applies to debit-card transactions. Cash, check, and ACH payments are accepted without an additional processing fee.

Past-due balances may be subject to a late charge, not exceeding the amount permitted by applicable Virginia law, provided the charge has been disclosed and agreed to by the customer. Peak Flame reserves the right to pursue collection of outstanding balances through lawful means.

Returned checks are subject to a $35 returned-payment fee, to the extent permitted by applicable law.

Deposits and Special Order Parts

A non-refundable deposit equal to thirty percent (30%) of the quoted amount may be required for special-order parts or custom materials, subject to applicable law.

Once parts have been ordered, deposits are non-refundable except where required by law or applicable written agreement.

Special-order electrical components, gas valves, control modules, circuit boards, glass assemblies, and discontinued parts may not be eligible for return.

Appointment Cancellations

Appointments canceled or rescheduled with less than twenty-four (24) hours' notice may be subject to a $50 cancellation fee.

Appointments canceled on the day of service may be subject to a $50 cancellation fee.

If multiple fireplaces are scheduled and one or more units are removed from the work order on the day of service, a $50 cancellation fee may apply per removed unit.

Customers who are unavailable during the scheduled arrival window may be charged an applicable trip fee and required to reschedule.

Cancellation and trip fees are subject to applicable law and any agreed scheduling terms.

Multi-Sided Fireplaces

Multi-sided fireplaces require additional labor and handling.

An additional fee of $25 shall apply for each additional pane of glass beyond the first, unless otherwise agreed in writing.

Photography and Documentation

Peak Flame may photograph fireplace components, defects, venting systems, and completed work for documentation, warranty, training, insurance, and record keeping purposes.

No personally identifiable customer information will be publicly disclosed without permission.

Governing Law

These Terms and Conditions shall be governed by the laws of the Commonwealth of Virginia.

Any dispute arising from services provided by Peak Flame shall be resolved in a court of competent jurisdiction, subject to applicable law.

Acceptance

Scheduling service after receiving these Terms and Conditions, signing an estimate incorporating them, approving a repair, or authorizing work to commence constitutes acceptance to the extent permitted by applicable law.

Any separately executed written agreement shall control where its terms conflict with these Terms and Conditions.